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I AM the user who have access the file, but can't access it

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I've reinstalled the windows(same version) on one of our company computers. And now the same user(form Active Directory) cannot access some of his files. The files are on a different partition from the OS. They are green now and cannot be accessed at all even with changing their owner.
The user had an old account on the domain. It's names has changed though the UN is the same. We tried them with the old account but again, couldn't access non of them. 
Having all the pwds as the administrator, how can I recover the encryption data and access the files?

In the "Who can access this file" page, it is set to the user's account, but logged in with that account, I can't access the file yet. What is going on here, people?

Actually the user just doesn't know anything about encrypting and how to do it. So how is it possible to have encrypted data automatically? 

I've asked this in Win7 section. They told me it's better put it here

Thanks


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