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Unable to export private key after installing new cert on IIS 7

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I am simply trying to apply a public cert to IIS server then export that cert with private as .pfx file, and it just isn't working!  I generate the request via IIS, send the CSR to public CA (network solutions), they send me back the cert, I "complete the request", but when I try to export the cert with private key, the option is NOT available and I don't understand why?

I have been researching everywhere and cannot figure out why, this should be routine, I've done it so many times in the past.  I thought the private key is bound to the cert when you install it.  Please help!!!


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