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error Archiving Private Key

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hey  there

usually i handle with those problems very well

but this is a little complicated , yesterday I tried to request new certificate on my ca and got the failed message error :

error Archiving Private Key, the certificate authority is not configure for key archival.

but the certificate template is configure for that:

Archive subject's encryption private key on pick on

i also restart the service and try again , no success

And another thing, my recovery agents configured also to Archive KEY: Archive the key pick on

your assistance please

thanks


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