I think this is the right forum for this question, but please feel free to redirect me if it is not.
We are using Windows Hello for Business for users to sign into their computers with a PIN or Biometric. It works well for sign in 99% of the time, but every once in a while a user gets the error:
"Sign-in failed. Contract your system administrator and tell them that the KDC certificate could not be validated. Additional information my be available in the system event log."
The user gets this message on the sign in screen after using their PIN or Biometric. To resolve this, the user can sign in with their password or wait about a minute, try again, then it will work. I've also seen this work after rebooting the computer. After getting signed in again, they don't have the error message on subsequent logins.
The odd part is that this happens very intermittently...so it's tough to troubleshoot.
Windows Hello for Business does require domain controller certificates with the KDC Authentication, but I have these issued to the devices....and again, they can use it fine 99% of the time.
Googling this error didn't get me anywhere helpful, so I am hoping that someone might know why I am getting this error intermittently?